Shipping policy
Morenvale is a brand operated by AURORA COMMERCE LLC, a Missouri limited liability company (Entity No. LC014691012). We are an online store and do not operate a public retail showroom. This policy explains how we process and ship orders placed on morenvale.com.
Business Office AURORA COMMERCE LLC 737 Iron Horse Dr Warrensburg, MO 64093-3280 United States Email: support@morenvale.com
Where We Ship Our primary service area is the United States. Shipping availability, carrier options, and shipping charges are shown at checkout based on the delivery address you enter. If we cannot ship to your location, checkout will not offer a shipping method for that address.
Order Processing Orders are generally processed within 1–3 business days, Monday through Friday, excluding U.S. public holidays. Processing time is the time needed to review, prepare, and hand the order to a carrier. Processing time is separate from carrier transit time.
We may contact you if an order requires additional verification, if an item is delayed, or if we need to confirm the shipping address. If we cannot fulfill an item, we will notify you by email and will not charge shipping for that item.
Shipping Confirmation and Tracking After an order ships, we send a shipping confirmation email. When tracking is available, the tracking number and carrier information are included in that email. You can also contact support@morenvale.com with your order number if you need help locating tracking information.
Estimated Delivery Times Delivery estimates begin after the order has shipped, not from the moment the order is placed. Estimates are not guaranteed.
United States: 5–8 business days in transit after shipment, unless a product page or checkout states a different estimate.
If we accept an order to another country, transit time varies by destination, carrier, and customs processing. Any estimate shown at checkout or on a product page is the estimate that applies to that order.
Delivery times may be longer during peak periods, severe weather, carrier disruptions, holidays, or customs review.
Shipping Costs Shipping costs are calculated at checkout and must be paid before the order is completed. The amount shown at checkout is the shipping charge for that order, unless we later correct an obvious pricing error and contact you before shipment.
We do not add undisclosed shipping fees after checkout. Import duties, taxes, or brokerage fees charged by a destination country, if any, are the customer’s responsibility unless checkout clearly states otherwise.
Delivery Please provide a complete and accurate shipping address, including apartment, suite, or unit number. We are not responsible for delays or failed delivery caused by an incomplete or incorrect address supplied at checkout.
If a package is marked delivered by the carrier but you have not received it, check with household members and neighbors, and then contact us within 7 days with your order number and tracking number. We will help review the shipment with the carrier.
If a package is returned to us because it could not be delivered, we will contact you. Additional shipping charges may apply to reship the order.
Damaged, Lost, or Incorrect Shipments If an item arrives damaged, is missing, or is not the item you ordered, email support@morenvale.com within 7 days of delivery. Include your order number, a short description of the issue, and photos if the item is damaged or incorrect. If the problem is confirmed, we will arrange a replacement, a corrected shipment, or a refund as appropriate.
Split Shipments Some orders may ship in more than one package if items are fulfilled from different locations or become available at different times. If this happens, you will receive tracking for each shipment when it becomes available.
Order Changes and Address Changes If you need to change an address or cancel an item, contact us as soon as possible at support@morenvale.com. We cannot guarantee changes after an order has been processed or handed to the carrier.
Returns and Return Shipping Return eligibility and return shipping responsibility are described in our Refund Policy. For eligible returns that are not caused by a defective product, damaged product, incorrect item, or an error on our part, the customer is responsible for return shipping costs.
Customer Service Monday–Friday: 9:00 AM–5:00 PM ET Saturday–Sunday: Closed Email: support@morenvale.com
Please include your order number when you write or call about a shipment.
Policy Updates We may update this Shipping Policy from time to time. The version posted on this page applies to orders placed after the update. For questions about this policy, contact AURORA COMMERCE LLC at the business office address or email listed above.