Refund policy

At Morenvale, we are committed to providing quality products and helpful customer service.

Morenvale is a brand operated by AURORA COMMERCE LLC, a Missouri limited liability company.

If a product does not meet your expectations, this Return & Exchange Policy explains how to request a return, refund, or exchange.

For any return or exchange request, please contact us at support@morenvale.com.

1. General Returns & Exchanges

If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days from the date you receive your order.

After this period, we may not be able to accept your return or exchange request.

Returned items must be:

Unused
In their original condition
Unwashed, where applicable
Returned with original tags, accessories, and packaging where applicable

2. How to Request a Return or Exchange

To initiate a return or exchange:

Contact support@morenvale.com and provide your order number.
Tell us which item you would like to return or exchange and explain the reason.
Our customer service team will review your request and provide return instructions if the request is eligible.
Carefully package the item and follow the return instructions provided by our team.
Once we receive the returned item, we will inspect it to determine whether it meets our return requirements.
If approved, we will process the applicable refund or exchange.

Customers are responsible for return shipping costs for returns that are not related to a defective product, damaged product, incorrect item, or error on our part.

3. Refunds

Approved refunds will generally be processed within 2 business days after we receive and inspect the returned item.

Refunds will be issued to the original payment method used for the purchase.

Original shipping charges are generally non-refundable unless the return is related to a defective product, damaged product, incorrect item, or an error on our part.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

4. Defective, Damaged, or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact us as soon as possible at:

support@morenvale.com

Please provide your order number and, when appropriate, photos showing the product and the issue.

If the issue is confirmed to be caused by a product defect, shipping damage, incorrect item, or an error on our part, we will provide appropriate assistance, which may include a replacement, exchange, or refund.